Read Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh Free Online
Book Title: Delivering Happiness: A Path to Profits, Passion, and Purpose|
The author of the book: Tony Hsieh
Format files: PDF
The size of the: 552 KB
Edition: Grand Central Publishing
Date of issue: June 7th 2010
ISBN 13: 9781607882312
Read full description of the books Delivering Happiness: A Path to Profits, Passion, and Purpose:In his first audiobook, Tony Hsieh - the widely-admired CEO of Zappos, the online shoe retailer - -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success, Even better, he shows how creating happiness and record results go hand-in-hand.
He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" such as "Deliver WOW through Service," "Create Fun and A Little Weirdness," and "Build a Positive Team and Family Spirit" and explains how you and your colleagues should come up with your own.
Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else -- great customer service, long-term branding -- will happen on its own.
Finally, DELIVERING HAPPINESS explains how Zappos employees actually apply the Core Values to improving their lives outside of work -- and to making a difference in their communities and the world.
Read information about the authorIn 1999, at the age of twenty-four, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he cofounded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. He helped Zappos grow from almost nothing to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine’s annual “Best Places to Work For” list. Hsieh currently lives in Las Vegas and sort of has a cat.
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